Short answer: Cost savings and Reachability allowing for increased productivity and customer satisfaction.

Avaya One-X Mobile is a unified communication product allowing Smart Phone access to corporate telephone system functions.

Integration with Avaya Modular Messaging allows for a smart phone to see status of voicemail called Visual Voicemail. Visual voicemail includes items like length of the message, time of day the message was left, Caller ID of the message, as well as the ability to listen to these messages over the smart phone without ever calling in.

Integration to enterprise directories like Microsoft Active Directory allows click to call and the ability to search company contacts and users from anywhere your cell phone has service.

One-X Mobile’s integration to the Avaya Aura Communication Manager (CM) ties the whole thing together unifying all three components into the phone system. This allows a smart phone user to place calls through the phone system itself. The Avaya PBX places all outbound calls for One-X Mobile users saving outbound minutes for certain cell providers or long distance and international calls. A user no longer has to provide customers with their cell phone number, allowing for one number access and complete reachability.

Schedule based and one off enabling/disabling of cell phone call delivery allows users to have full control of their office phone system while outside of the office. Customers are given the impression that you are always in the office even when driving in the car or working in the field.

The value and ROI of this UC product is easy to find.